| Are you in control of your business? |
| Whether it was the "gods in white coats" of the mainframe days or their reincarnation as e-kiddies in the Dot Com era, user dissatisfaction with IT is increasing. As long as IT continues to drive business instead of the business driving IT, this trend will continue. Poor customer service, increasing hidden costs, use of disparate non-integrated IT solutions and out-sourcer dependency are a legacy of IT seen across business yet this has not been enough for users to regain control. Is the stifling of knowledge the one that will see the change? Use of standard business procedures like accountability, executive reporting, cost recovery and performance driven contracts are all key to lowering hidden costs and business gaining control of its operations. Who will be recorded as having the appalling indictment, IT or the user? |
