| Information Communication Technology (ICT) is not an adjunct to business, ICT is business. ICT impacts upon all areas of business and the perforamnce of ICT is pivotal to returning sharing holder value. Aligning ICT to meet business needs is a business imperative. ICT for the business driven by the business. |
| Upgrades and implementations of ICT systems have common elements and it is the shortcomings in addressing these elements that is often the cause of over runs, less than optimal implementations and weak business integration. Of all of these elements, those of business ownership and business integration are the key elements because any ICT implementation or upgrade is done to meet a business need and is by definition, a business owned, championed and driven exercise. |
| Information and Technology (IT) is NOT an adjunct to business, IT is business but if IT is to have the respect of the business, IT needs to operate as a customer driven service that guarantees delivery and returns a profit to its shareholders - the business. |
| Business has experienced huge gains in productivity from the adoption of technology but as more and more money is spent on Information Technology (IT), the returns are decreasing. Discover the issues with IT and how to fix them using simple business principles to lower costs and guarantee service delivery. |
| Standardisation and the application of assembly line techniques are wide spread practices within business that lower costs, guarantee service delivery and create market dominance. The challenge faced by business is to apply these principels to all areas of business endeavour, including the role of the knowledge worker. |
| Poor customer service, increasing hidden costs, use of disparate non-integrated IT solutions and out-sourcer dependency are a legacy of IT seen across business |
| Business has realised staggering gains in productivity through the adoption of Information Technology (IT) and yet, as we all know, we are currently spending more on IT and getting less for it. |
