| Information in business |
| Information management is pivotal to lowering hidden costs. Cut through the myths and find out how simple it realy is. |
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| Costing and Valuing Data, Information and ICT |
| Rather than being viewed as an asset and a source of value, Information Communication and Technology (ICT) is often seen as an expense on the profit and loss statement. For better or for worse, the business conversation is invariably around what is the cost of ICT? because the value of ICT and of the data and information it supports is often hard to quantify. The use of ICT to lower the costs of acquisition, management and ownership of data and information, with a focus on an improvement in customer service, is often the engagement point for a business. To aid business decision making, some considerations for the valuing and costing of data, information and the supporting ICT are presented. |
| Data Migration - Consideration of Value |
| Whilst successful data migration is critical to maintaining business as usual, the length of time to plan, prepare and migrate the data are often overlooked with significant business impacts. Of all the issues around data migration discussed in this document, one common theme exists: standardisation. Standardise the use of fields, standardise the entries and standardise the permitted values. |
| Knowledge Management - Getting the Wisdom We Need and Deserve |
| We live in a world of data overload. In our lives we are information scarce, knowledge poor and wisdom is wanting. Resolving this data overload requires the elimination of the information management Ph.D. (that we are forced to endure) and enabling real time decision making to any device anywhere anytime. |
| Enterprise Knowledge Management Through Logistics |
| Context. It is all about context. For knowledge to be applied effectively, the right knowledge needs to be presented at the right time in the right place to the right people in the right condition. This requirement means that the flow of information within and between organisation, and the operation and management of knowledge workers, is nothing more than the management of logistics chains. |
| Role of information in business |
| The increasing need to drive down hidden costs and the need to deliver any information to and from any device, anywhere, any time will see the systematic application of "world's best business practice" to the Internet and the optimisation of the knowledge worker role. Easy access to managed information in consolidated repositories, through a unified delivery mechanism, is the competitive advantage a business needs. |
| Information in business, why it is important and how easy it is |
| Forget all of the complexities, it is easy to do. An overview: of information in business, its importance and how it can be easily managed. |
| Unlocking information and the Internet |
| The key to lower costs, to accessing corporate knowledge and the power of the Internet is in the systematic application and use of metadata (data about data). Metadata allows you to find information, it tells you what the information is, you know who has access to that information and more. |
| Simplicity of data management |
| Data management is not a luxury, it is a way of lowering hidden costs, to guaranteeing quality of service and to providing customer satisfaction. Data management is not complicated, the underlying principles are consolidated data storage, accessible data about data (metadata) and storage of data in one format. Seven basic steps of data management are identified: accessions, transfer, data laundry, quality control, archiving, documentation and making it available. |
| Aspects of Document Management |
| An overview of the significance of documentation and document management to a business and its operations is presented. Both the documentation process and the resulting documents are of benefit to the business. Documents have a cost of production, a value to the business and a depreciated value. Like any other asset, these should be properly managed across the enterprise. |
| Document management questionnaire |
| How much do you spend creating documents only to have the work repeated? If you can't answer this simple questionnaire you may need to reassess document management and your hidden costs. |
| Data and systems integrity questionnaire |
| What value do you place on your systems and data? If you can't answer this simple questionnaire you may need to reassess your data and systems. |
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