| Business in the Knowledge Era |
| We are at the dawn of the knowledge era. A time of unprecedented opportunity, full of change, fulfilment and of rewards awaits us all. The alignment of advances in Information Communication Technology (ICT) with globalisation is rapidly changing the business dynamic. Managing increasing expectations as customers are empowered like never before; communicating sticky messages across multiple channels and aligning a mobile work-force of pro-active problem solvers are just some of the business opportunities that ICT is driving. Through a positioning of people, process and information (to be discussed in this talk), business can align itself to take full advantage of trends in ICT to realise the outstanding opportunities of the knowledge era. |
