| Customer
Centric Business Strategy: Aligning Business and IT |
| A
customer-centric business is an approach to business operations for
sustainable profitability through customer loyalty due to the actions
of an empowered workforce. In addition to business benefits, a customer-centric
approach provides an overall framework for the design, development,
operation, and management of IT. This report addresses the implementation
and operation of a customer-centric business for aligning business
and IT. |
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change, please contact us. |
Customer Centric Business
Strategy - Summary 142 KB