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WISE is the proven recipes that a business can pick up and use to realise an assembly line for knowledge workers to lower costs and guarantee service delivery. WISE consist of:
The power of WISE lies in the both the industry transforming capability and in the transfer of expertise so that a business is empowered for today and tomorrow. WISE consists of: |
| WISE Recipe |
| The WISE recipes for the knowledge worker assembly line, the knowledge utility for business and the strategy planning and alignment of business capabilities are summarised. |
| Strategy and Planning to Implementation |
| You define an objective and then set a strategy for realising the objective. By definition, strategy eliminates options and a plan is needed to achieve the strategy. Planning is about intent; it is not the plan but the planning process that matters. |
| Problem Diagnosis Prescription and Remedy |
| Problem diagnosis, prescription and rememdy is a repeatable process that is at the core of business performance and operation. Use the recipes to build capability and ensure performance. |
| Knowledge worker assembly line |
| WISE pulls together proven business principles, sound engineering practices and ICT to provide an assembly line for knowledge workers. |
| Utility Infrastrucuture to Support Business |
| WISE provides the knwoledge utility infrastructure required by business. Designed using utility infrastructure principles, the solution sees an integration of data types, search, work-flow and information relationships delivered as required through activity objects in a standard iconic interface on any device anywhere anytime. |
| Outcomes Management and Behaviours |
| Whilst management to outcomes is widely accepted in business and forms an important technique, equally important is realising the behaviours you require in people so that they can deliver the necessary outcomes. |
| Exceptions Reporting and Issues Management |
| Risks, progress and outcomes are all important, but it is the management of issues and addressing the issues that is important. In addition to an issues based approach to business, the exceptions need to be escalated to the appropriate audience for action. Exceptions Reporting and Issues Management is a key part of the WISE recipes. |
| Elements of WISE |
| The elements of WISE are summarised. |